2010 – 2011 survey

Spend a few moments completing the customer survey and you will be entered into a prize draw to win a small sponge cake (flavour of your choice) Thank you
THIS SURVEY IS CLOSED NOW, YOUR COMMENTS WILL NOT BE COUNTED!
RESULTS:-

1. What changes would most improve our menu?

None as of yet
31/8/2011 15:33View Responses
Not sure as requests do seem to be catered for. On second thoughts a creperie / galette / oatcake village take-
away service would be great!
21/8/2011 17:40View Responses
None
18/8/2011 12:26View Responses
i have cakes from you jan and they have been lovely
17/8/2011 18:30View Responses

 

2. What do you like most about Captains Den service?

Fast happy and the food is ace
31/8/2011 15:33View Responses
great for special occasions when time is tight and a supermarket cake just wont do.
21/8/2011 17:40View Responses
Quality of the Produce; willingness to experiment with flavours eg beer muffins
18/8/2011 12:26View Responses
friendly services and reliability
17/8/2011 18:30View Responses

 

3. Overall, are you satisfied with your experience using Captains Den product/s, neither
satisfied or dissatisfied with it, or dissatisfied with it?

Extremely satisfied

100.0%

 

4. What would make you more likely to buy our products?

promote whats new and keep us informed
31/8/2011 15:33View Responses
I dont eat a lot of cake so they are a special treat but galettes and oatcakes – now you would be talking!
21/8/2011 17:40View Responses
N/A
18/8/2011 12:26View Responses
service
17/8/2011 18:30View Responses

 

5. How likely are you to recommend Captains Den to others?

Extremely likely

100.0%

 

6. If you are not likely to use Captains Den products, why not?

No responses

 

7. Was your experience with products at Captains Den better than you expected it to be,
worse than you expected it to be, or about what you expected it to be?

Somewhat better

25.0%

1

Slightly better

0.0%

0

About what was expected

75.0%

3

 

8. Do you think prices at Captains Den are too high, too low, or about right?

About right

100.0%

 

9. Compared to our competitors, is our product quality better, worse, or about the same?

Much better

50.0%

2

Somewhat better

25.0%

1

Slightly better

0.0%

0

 

10. How strongly do you recommend Captains Den?

Extremely strongly

75.0%

3

Very strongly

25.0%

1

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