At least twenty four hours notice must be given to cancel or re-arrange an appointment. (I am a sole trader; this will give other clients the opportunity to book an appointment for therapist time and expertise.) There will be no charge for this, although if left until the time of appointment, charges may occur.
A missed appointment will be classed as a no show and will be invoiced at the full cost. (Non attendance has to take into account for the preparation of the room; heating, lighting, candles, clean towels, administration, & loss of earnings all counts towards the cost of the session as if the appointment occurred.)
Holistic Therapy at Captain’s Den wishes to give all clients a flexible choice of appointment times and consultation. The above policy has been drawn up to reflect on and encourage good practise by all in keeping to appointment times arranged.
‘If you cannot make it, let someone else have the opportunity to attend.’